Frontline Leadership Crucial to Employee Trust and Productivity As the nation and the world faces a crisis of faith in organizational leadership and jobs are being slashed daily, assessing those who manage and lead becomes critically important. After all, frontline leaders work directly with customer-facing employees, and they’re responsible for keeping the workforce engaged —
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Effective and consistent implementation includes training administrators to follow specific assessment guidelines. Procedures should be put in place to ensure security of the assessment so that no candidate has an unfair advantage because of his/her unique access to assessment items or other information. How do I use assessment scores for selection decisions? There are multiple
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Supervisors make critical daily decisions that have a direct impact on all levels of an organization. Which supervisors can prioritize with minimal guidance? Do they generate visionary ideas, and establish and communicate clear goals? Ensure that you hire and advance individuals who possess essential leadership qualities, working styles and interpersonal skills to manage and motivate staff, and
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Why should my organization use an Assessment and/or Development Center? Many organizations recognise that selection and development procedures for their people are of paramount importance in order to achieve competitive advantage. Increasingly, they are turning to the Assessment Center approach, which delivers many benefits, not only in the development and assessment work itself, but also
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Most people don’t like taking tests. And who can blame them? Work and applying for work can be tough enough without being asked to sit still for 60 minutes or more and answer a bunch of multiple-choice questions. This discomfort is compounded by the lack of transparency in many tests, where test-takers aren’t sure what
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In the Human Resources industry, there had been several ways where an organization tried to conduct study to justify several initiatives. Some of the tools being used are the Benchmarking Study and Profiling Study among employees. Data gathered from said studies often provide conclusive data that will be helpful to the users. To know which to
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What is Unproctored Internet Testing? Unproctored Internet testing (UIT) is the administration of Internet-based tests to individuals outside a traditional test proctoring setting like a testing center. An unproctored Internet test could be completed by applicants in their homes or in libraries – literally anywhere they can access the Internet. There are at least three
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Our best practice recommendations are driven by the results of our research and experience helping clients implement UIT solutions. 1. Document the business case for implementing unproctored testing. Like any testing related program, documentation is critically important to developing a world-class and defensible system. A potential outline for the documentation includes: a. Why is testing needed for
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When organizations need to make decisions about their internal talent, including who to move into new roles or critical leadership positions, how are such decisions made? While some rely on current performance on the job, other companies use assessments as a way to uncover competencies that may indicate potential for successful performance in a new
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What are the reasons for monitoring and evaluating our selection systems after implementation? As jobs and job requirements change, assessment programs need to be updated to reflect these changes Monitoring results helps identify areas where administrators are not consistently following established guidelines so that additional training or education can occur As legal requirements change over
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