Resources
Events
| Date | File Description |
| 2009-10-28 | Know Your Talents in Advance: The Science of Predicting Performance |
Publications
| Date | File Description |
| 2009-06-08 | Best Practices: Better Hiring through Science: Assess Skills and Competencies that Predict Success Scientific assessment of candidate competencies and skills helps employers hire better call center agents who will stay longer. Decades of research across thousands of organizations clearly shows that valid pre-employment assessment tools, including tests, simulations, and interviews, produce a clear return on investment (ROI) when used in hiring decisions. Candidates, who score higher on assessments of job-relevant competencies and skills ramp up faster, perform better against key call center metrics, and turnover less than do lower-scoring candidates. Well designed assessment programs can also improve hiring process efficiency and provide enhanced legal defensibility through the use of objective tools and professional best practices. |
Reports / Free Downloads
| Date | File Description | Size |
| 2009-06-03 | Assessment Analytics-PreVisor Test Catalog Download our catalog of Skills, Knowledge and Competencies assessments. |
120 KB |
| 2009-05-21 | PreVisor's 2009 Business Outcomes Study PreVisor’s 2009 Business Outcomes Report represents 33 unique research studies conducted by PreVisor and partner companies in 2009. The studies were completed in conjunction with major U.S. and international corporations, and provide insight into the direct correlation between key performance indicators and the organizations’ talent measurement initiatives. The studies span numerous industries from financial services to the retail sector, covering various job roles that incorporate sales, clerical, and customer service test solutions. |
484 KB |
| 2009-05-21 | PreVisor's 2009 Global Assessment Trends Report PreVisor's 2009 Global Assessment Trends Report summarizes findings from over 170 companies representing nearly two dozen industries located around the world. This first of its kind comprehensive survey will help human resources practitioners and consultants evaluate their own practices related to assessing current and future employees. |
1,040 KB |
| 2009-06-08 | PreVisor White Paper: Hiring Remote Agents and the Science of Assessment Hiring decisions matter now more than ever. When companies are trying to do more with less, successful customer management with fixed or fewer resources will be a key determinant of survival and profitability. Because agent performance directly impacts top and bottom line revenue, quality of hire for these key customer-facing roles becomes even more important. But, while quality matters, the hiring process still needs to be efficient and seem reasonable to candidates and recruiters alike. Can we have it all? |
68 KB |