You have the skills. Now, build the presence. As part of AAI’s 20th Anniversary Learning Series, Tes dela Paz, Strategic Learning and Leadership Consultant with over 25 years of experience across various industries, led the session “From Competent to Compelling: The Gravitas Advantage”. What makes someone not just competent, but truly compelling? The session took a closer look at the quiet authority that can transform good HR professionals into compelling ones, exploring how confidence,...

“Every customer has a story. The question is: Are we listening?” Organizations often believe they are delivering excellent service because they have good products, efficient processes, and responsive employees. Yet, the customer’s experience may tell a different story. As part of AAI’s 20th Anniversary learning series, Hernando Espiritu and Fabiola Jimenez-Espiritu, our first tandem speakers, led the session “I’M STILL HERE: Understanding Customer Experience Management Through the Eyes of the...

What if the biggest barrier to high performance is not the people, but how performance is managed? As annual reviews often lead to delayed feedback and compliance-focused discussions, organizations are moving toward a more continuous and coaching-based approach. Marking the halfway point of our 20th Anniversary Complimentary Webinar Series, Assessment Analytics, Inc. (AAI) presented “Performance Management: A System Reboot.” Led by Joy Francisco, MA, CMC®, HR Consultant and Seasoned HR...